Unlocking data insights for North Lanarkshire Council
Video
24th June 2021
In this video, Ben Scully, Senior Consultant – Customer Experience at Agilisys, and Susan Cloke, Business Manager – Metrics at North Lanarkshire Council, discuss unlocking data insights for North Lanarkshire Council.
The session includes:
A practical example of how a modern data strategy can lead to significant process and service quality improvements
A walk through of the steps followed to take this from an idea, through to business case, and implementation
Lessons learned and recommendations for data insight success
Senior Consultant - Customer Experience at Agilisys
Ben is an experienced data strategy and insight consultant focusing on supporting the public sector with its ambition to becoming more data-led. Having managed the development of data strategies for Central Government departments and regulators, written the advanced analytics strategy for large police forces, and designed and deployed multi-agency data use cases. He has grown to appreciate the cultural, technical, regulatory and financial challenges of public sector data innovation – but is optimistic that by addressing them collectively, the opportunities are rife.
Susan Cloke
Business Manager - Metrics at North Lanarkshire Council
Susan Cloke has worked in local government for 35 years in a range of roles, originally training as a planner before moving into regeneration policy and then corporate and community planning. Susan is currently based within the Chief Executive's Office and leads the business intelligence function within the Business Solutions Team in North Lanarkshire Council, taking responsibility for the corporate intelligence function linked to business planning, improvement and performance. Susan also provides strategic support to the Children's Services Partnership and the Community Justice Partnership and supports the development and delivery of the Council's improvement programme. Outside work Susan is an avid Glasgow Warriors and Scotland rugby supporter, as well as a keen gardener
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