The latest Agilisys Podcast focuses on the use of technology to drive continuous quality improvements of case audit management for Family Support – an organisation thatgives families and children access to the help and support they need faster.
Agilisys and Family Support worked together to develop a continuous quality improvement app called Family Quest, using Microsoft Power Platform, that can be implemented within social care settings to simplify case audit procedures and evidence a really high-quality process that includes continuous learning.
In this podcast we’re joined by Cat Miller, Service Manager at Family Support, to discuss how the Family Quest app has transformed ways of working for the organisation.
Topics discussed include:
The work of Family Support
The need for the Family Quest App
How it was developed in partnership
The problems Family Quest overcomes and how it supports the delivery of services on the frontline
The App’s ability to increase efficiency, reduce cost and staff time, and streamline audit processes
How Family Quest helped the organisations deal with the pressures and restrictions of Covid-19
Tips and tricks learnt from the rollout of the App
How organisations in a similar position to Family Support can utilise Family Quest.
Further information on Family Quest can be found in a detailed case study – click here to download – and by visiting Family Support’s website here.
Austin Clark is an experienced content writer and journalist specialising in organisational transformation and digital solutions, specifically in local government and healthcare. Austin is former editor of GovTech Leaders (DigitalbyDefault) and has written features, hosted podcasts and presented events for numerous leading public sector titles during a 20-year career.
Cat Miller
Service Manager at Family Support
Cat Miller has worked in Hammersmith and Fulham for over a decades in different roles and has a fantastic knowledge of the borough and the children and families who call it home. Cat’s latest role is Service Manager for Family Support.
Cat has experience working with children and young people from different backgrounds which includes working inside prisons with young men, with the youth offending service, probation service, targeted youth and early help services.
These roles have given her an excellent overview of how best to support children and young people to steer them away from negative influences and to learn, grow and thrive.
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