Notice Regarding Fraudulent Job Offers

Attention: Job Seekers

We have become aware of instances of third parties making unauthorised, ‘cloned’ copies of the Agilisys website and seeking to pass themselves off as Agilisys. We have sought to get such copies taken down, but since those responsible can be difficult to identify and they are typically based overseas, this is not always possible. We have been made aware that off the back of these cloned copies, unsolicited approaches to individuals are being made through various channels making bogus job offers which can appear to be from Agilisys. You will never receive an unsolicited job offer from Agilisys. Often, such ‘offers’ will ask for you to submit personal and financial information. Please take great care not to be caught out by these scams and take steps to verify any communication that you are not expecting.

Warning Signs of Fraudulent Activity

Cloned Websites: If you encounter a website that closely resembles Agilisys’ official site but is not our legitimate domain, it may be a fraudulent clone. Always verify the URL and ensure it ends with @agilisys.co.uk.
Poor Formatting and Errors: Be cautious of communication with spelling or grammatical mistakes, or poorly formatted documents.
Requests for Personal Information: Legitimate job offers from Agilisys will not ask for personal details such as your address, date of birth, passport number, social security number, or banking information early in the process. We have a secure process for requesting such information only after a formal job offer.
Suspicious Email Addresses: Emails from domains not affiliated with Agilisys (e.g., @yahoo.com, @gmail.com) or domains that do not match Agilisys’s official domain should be treated with caution. Agilisys email addresses end with @agilisys.co.uk.
Unlisted Positions: If you receive a job offer or notice for a position not listed on our official website, it is likely fraudulent.
Application Process: We only accept applications through our official Career Portal on our Agilisys Career Website https://job-boards.greenhouse.io/agilisys. We do not conduct interviews via chat or email.
Urgency and Pressure: Be wary of communications that pressure you to act quickly. Scammers often create a sense of urgency to trick individuals.

Important Information for Job Seekers

Official Job Openings: All legitimate Agilisys job openings are posted on our Career Portal through our Agilisys Career Website https://job-boards.greenhouse.io/agilisys. Apply online.
Interview Process: The interview process starts with a Microsoft Teams conversation with one of our recruiters. Interviews are conducted in person or via video conferencing tools.
Job Offers: Official offers are extended through Agilisys’ Applicant Tracking System called Greenhouse. You will need to log in to YOTI to view and accept an offer.
No Financial Requests: Agilisys will never ask for money or personal financial information to apply or work with us.

If you receive any suspicious communication or have concerns about a job offer, please contact us at PeopleOperations@agilisys.co.uk. If you believe you have been targeted by a scam, report it to local law enforcement or relevant authorities.

Thank you for your attention and vigilance.

Agilisys Team

Customer Experience Management (CXM)

Providing solutions and services to help public sector organisations digitally transform through improved customer experience and service efficiency while lowering costs.

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Manage your customers’ expectations of flexible and responsive digital experiences.

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Enhanced Efficiency

CX management helps public sector organizations streamline operations, lowering costs while ensuring efficient, accessible services.

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With over 20 years of experience, we offer innovative customer engagement solutions, enabling organizations to meet evolving digital expectations and provide seamless customer journeys.

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Our CXM services deliver efficient customer experiences, reducing costs, and driving sustainable business benefits, as recognized through client awards.

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Drawing from our 20+ years of experience in driving digital transformation

As public sector organizations grapple with persistent budgetary constraints, the need to address the surging demand for government services while delivering efficient, digitally-engaged customer experiences is more pressing than ever. Drawing from our 20+ years of experience in driving digital transformation, we offer comprehensive, end-to-end services and innovative customer engagement solutions. Collaborating closely with organizations, we guide them in revamping their services on modern digital platforms. This not only ensures seamless customer journeys but also achieves substantial reductions in operational costs, a testament to the impact of our services as recognized through client awards.

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Service Design plays a pivotal role in our CXM approach, aligning services with the evolving digital expectations of the public.

By integrating service visions, design principles, user research, customer journey mapping, process redesign, and continuous improvement, we facilitate a holistic service transformation. Leveraging our extensive two-decade experience, we empower organizations to embark on complete CXM transformation journeys, delivering efficient and effective customer experiences while significantly reducing costs. The outcome is a sustainable enhancement of public services and the achievement of lasting business benefits.

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A range of consultancy services to review, define and implement customer service models enabling cost-effective operational services.

Service design

Includes service vision and design principles, user research, customer journey mapping, process redesign and continuous improvement to deliver transformed customer experience.

Digital maturity assessment

A framework of digital maturity and IT assessment services to help organisations understand their current delivery challenges to make informed decisions on what direction to take to meet their digital ambitions.

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A review of organisational business strategy and objectives to set a digital vision for the future. Working closely with your team, we agree design principles and develop a new service delivery model.

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An enterprise digital platform that deepens customer engagement, improves service delivery and lowers costs.

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Our Dynamics 365 health checks enable customers to diagnose and resolve existing issues concerning business processes, user experience, performance and recurring faults.

Improving lives by enabling innovation in healthcare

We partner with healthcare organisations to enhance efficiency, elevate patient care, and enhance the experiences of their dedicated staff through cutting-edge digital solutions. In the complex world of healthcare coordination, we provide customised solutions, merging strategy, design, and engineering to meet unique needs. Our mission is to enhance lives through healthcare innovation, driven by our passion for leveraging data.

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We're committed to transforming the social care sector. We deliver innovative digital technologies to enhance care delivery, support self-managed health and wellbeing, and increase the capacity of social care and health services. We work closely with social care leaders to address their unique challenges and create sustainable digital solutions from design to evaluation.

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Enhancing citizens' well-being by empowering local government

We are the leader provider of digital solutions. We work with public service leaders to identify and implement technology that transforms their organizations. Our focus on efficiency helps councils reduce costs and free up staff time to better serve citizens. We're passionate about using data and enhancing the customer experience to improve local government access and services, putting local councils at the forefront of digital technology.

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"Digital transformation is inevitable to meet changing expectations. Agilisys played a pivotal role in making this change happen, providing objective advice and expertise throughout, resulting in a seamless and citizen-friendly digital journey."

Stuart Anstead Interim Head of Support Services, Corporate Services

North Somerset Council

Collaborating with Agilisys has been a pleasure. Their commitment to availability and issue resolution, even outside standard hours, ensured the project's success. Looking forward to future collaborations!

Kate Gardner, Project Manager

NHSBSA

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