Pioneering Public Sector Transformation: A Conversation with Andrew Mindenhall, CEO of Agilisys

In an insightful conversation, we sat down with Andrew Mindenhall, the CEO of Agilisys. Andrew shared his perspectives on the evolving trends in technology within the public sector. From addressing the significant technical debt to exploring the transformative potential of Generative AI and Integrated Care Systems, Andrew sheds light on the challenges and opportunities that lie ahead. Furthermore, he provides valuable insights into how Agilisys is uniquely positioned to make a difference, emphasizing our commitment to driving positive and lasting impact through cutting-edge solutions and collaborative efforts with both public and private sector entities. Read on for this engaging dialogue.

Interviewer: Andrew, how do you see the major trends in technology across the public sector evolving? And how is Agilisys positioned to make a difference?

Andrew: I think when we look at the public sector, we have to recognise the substantial technical debt that exists. Whether it’s the NHS, local government entities, or even central government departments, various challenges arise in delivering crucial frontline services. These challenges stem from limitations in both financial investment and operational capacity, making it difficult to redirect resources toward upgrading their IT infrastructure and aligning it with modern standards. We have to ensure that these vital institutions have the robust and adaptable infrastructure necessary to support both emerging and well-established technologies.

One of the most significant opportunities for public sector services lies in embracing what we commonly refer to as “GenAI.” This technology offers a huge chance to leapfrog ahead. We have several customers and clients who are genuinely excited about this prospect, and who are exploring ways to completely transform their organisation. I firmly believe that GenAI is the biggest opportunity the public sector now has to transform the way it provides and delivers services.

Agilisys is very well-positioned to respond at pace to the GenAI capability, working with our public sector clients to help them capitalise on the GenAI opportunity. It’s an investment we can’t afford to overlook. We have a strong advantage of extensive local authority background, and we’ve been building capability and knowledge in healthcare over the last decade as well. With the emergence of Integrated Care Systems that bring together local government and healthcare services, our domain expertise becomes even more critical. Our ability to leverage our experience in local government, coupled with our growing expertise in healthcare, uniquely positions us to excel in this market.

“With the emergence of Integrated Care Systems that bring together local government and healthcare services, our knowledge and domain expertise become even more critical.”

Interviewer: When we talk about generative technology (GenAI), do you think it’s merely a trend, or does it hold the potential for lasting impact?

Andrew: GenAI holds immense potential; it’s not a passing trend. It’s truly one of the most profound shifts we’ve witnessed since the dot-com boom of the late ‘90s and early 2000s.

The most remarkable part of this technology shift is the speed at which adoption is taking place, both by individuals and organisations – people are adopting this technology much faster than anyone could have anticipated. The magnitude of transformation is akin to the introduction of electricity in the 19^th century, but adoption took many years for electricity. GenAI, on the other hand, is unfolding at an astonishing pace, if we look back at the last year or so. It’s why I believe we have to prioritise supporting our customers in harnessing the power of GenAI, whilst also focusing on improving internal systems and processes.

“GenAI holds immense potential; it’s not a passing trend. It’s truly one of the most profound shifts we’ve witnessed since the dot-com boom of the late ‘90s and early 2000s.”

Interviewer: What are your insights regarding the potential impact of the Integrated Care Systems?

Andrew: Integrated Care Systems offer numerous benefits, particularly when we consider Adult Social Care, which consumes a significant portion of local authority funds, often around 70-80%. It’s important to note that many NHS services also intersect with the realm of adult social care. The opportunity to unify all health-related services, both locally and nationally, is undoubtedly a step in the right direction. The establishment of the correct governance structure and the creation of these integrated care systems are clear positives. Equally important is the fact that health funding at a local level, distributed through the 42 integrated care systems, facilitates the convergence of funding for health and adult social care.

Integrated Care Systems offer numerous benefits, particularly when we consider social care, which consumes a significant portion of local authority funds. We know it’s often the biggest expenditure for a council, and over a two-thirds of councils are overspending on social care because of increasing demand and associated costs. However, there are challenges. At the local level, there remains a level of sovereignty. A more pressing challenge we face is the reluctance to invest in technology. Integrated care systems that recognise the transformative potential of technology and invest accordingly will likely succeed. Conversely, those who neglect the significant technology investments required might face difficulties.

“Integrated Care Systems offer numerous benefits, particularly when we consider adult social care, which consumes a significant portion of local authority funds.

Interviewer: How do you believe the public sector should adapt to effectively develop these internal skills and collaborate with external partners?

Andrew: I firmly believe in the synergy between the private and public sectors, where they can come together to harness the strengths of each. From experience, I know the importance of assembling a coalition of organisations and individuals with the skills and capabilities required to create optimal solutions. However, a persistent challenge is acquiring the necessary talent and skills, especially in the context of rapidly evolving technologies.

To address this, we have to collaborate with partner organisations that possess the expertise we sometimes lack in the public sector. But equally important, and something we’re committed to, is nurturing and training individuals in these new skills. We need to significantly expand our efforts in this regard. One of my primary focuses this year will be training people’s GenAI capabilities.

Interviewer: What’s Agilisys’ vision for the future and how does Agilisys aim to make a meaningful and lasting impact?

Andrew: We are deeply committed to making a positive difference in the lives of millions of citizens and patients. This purpose drives our actions and serves as a core element of our mission. To achieve this, we aspire to have a positive impact on the communities where we operate. Fundamentally, our goal is to place technology at the forefront of what public sector services can deliver.

I want us to be recognised as the organisation that enables public sector entities to fully harness the capabilities of technology. I want us to be synonymous with subject matter expertise, agility, innovative solutions, and cutting-edge products. Across local government, healthcare, and government sectors, I aspire to establish Agilisys as an organisation renowned for these qualities.

“I want us to be recognised as the organisation that enables public sector entities to fully harness the capabilities of technology. I want us to be synonymous with subject matter expertise, agility, innovative solutions, and cutting-edge products.”

I want the Agilisys team to be seen as experts who can engage effectively and enable public sector organisations to drive meaningful, transformative change in their operations and service delivery. We have a tremendous opportunity working with our public sector clients, to help position them to achieve this. Whilst we continue to assist organisations with their infrastructure and operational needs, my primary focus is on providing the tools and support that enable them to succeed in the long-term.

It’s genuinely an exciting journey, and I’m particularly thrilled about the collaborative efforts with our partners, such as Blenheim Chalcot, to leverage their work and integrate it into the solutions we provide.

Bottom Line

Concluding our interview with Andrew Mindenhall, CEO of Agilisys, we’ve delved into the pivotal dynamics shaping the synergy between technology and the public sector. Mindenhall’s keen insights showcase Agilisys as a proactive player in the evolving landscape. To start a discussion with our experts, please provide your contact information below or contact us at info@agilisys.co.uk. We look forward to partnering with you in exploring the potential of GenAI to transform your operations and services.